Terms & Conditions





In these Terms and Conditions “we, our, us, The Decorating Store, refers to Hickson & Co. Ltd.


By accessing the content of www.thedecoratingstore.co.uk (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available atwww.thedecoratingstore.co.uk/privacy-policy.htm. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


The Decorating Store reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

The Decorating Store has complete discretion to modify or remove any part of this site without warning or liability arising from such action.


The Decorating Store will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of The Decorating Store, its employees or agents.



All intellectual property of The Decorating Store such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of The Decorating Store By using the Website you agree to respect the intellectual property rights of The Decorating Store and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.



The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the www.thedecoratingstore.co.uk Website and cannot provide any representation that using the Website will be error free.


The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

This website, www.thedecoratingstore.co.uk, is operated by Hicksons & Co. Ltd. By placing an order through our website you acknowledge that you are 18 years or over and capable of entering into a legally bind contract between us. We may amend these terms at any time.

Please read through the terms carefully and we recommend that you print out a copy.

You will be asked to accept these terms.

We reserve the right to include other conditions applicable to services, product prices, product specifications and availability at any time.

Whilst we cannot guarantee that stock will always be available we will make every effort to keep you up to date with availability on our site.



Your order will depend upon the accuracy of the information you submit. We will not be able to accept your order unless all the details asked for on our form are entered correctly.

We will only keep details of your orders if you are a registered User. You will be able to view your Order History if you click on my account.

Any orders placed by you will be treated as an offer to purchase the Goods or Services from us and we have the right to reject such offers at any time prior to acceptance.

Once your order has been submitted and accepted, we will email you confirming your order. A contract is formed only when we accept your order, debited you credit or debit card, and the order has been dispatched and an order number is sent to you by email.



The Prices of Goods on The Decorating Store will include packaging, loading unloading, carriage and insurance. The Decorating Store reserves the right to change the quoted prices at any time.


Returns policy

At The Decorating Store we understand that there is, on occasions, the need to return an item.


Faulty, Damaged or Incorrectly Supplied Items

If the goods you have ordered arrive either faulty, damaged, duplicated or lost in transit then you must notify us within five working days of receiving the item(s) there will be no charge for their collection and replacement within 14 days.

If the goods ordered have an incorrect address supplied are a Duplicated Order (Retailer Error) or nobody is in to receive goods after two attempts at delivery, are no longer required or ordered incorrectly a collection fee of £17.00 will be charged per consignment.


Re-attempted delivery will be charged on the 3rd and every subsequent delivery (if considered justifiable) and will be charged at 50% of the original consignment price.

Wasted Journey will be charged per consignment at £10.00.


Returns & Refunds : Items not required

At The Decorating Store we aim to provide you with as much information as possible about each of our products so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 28 days of receipt as long as it has not been used and is returned in its original undamaged packaging. Please note, if you have ordered paint mixed to a specific colour, we cannot accept returns on these if no longer required.

All you need to do is to return the item to the address above with a brief note detailing:

  • Order number for your item
  • Your contact details (phone number and email address)
  • Your reason for return

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us. Unfortunately we cannot accept proof of posting as confirmation of delivery.




Who we are

In this privacy policy references to “we”, “us” and “our” are to The Decorating Store References to “our Website” or “the Website” are to www.decoratingstore.co.uk

What information we collect and how


The information we collect via the Website may include.

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.



What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order:

You will give us information during registration, process of your order and payment.

We may use parts of this information for monitoring website usage and analysing your shopping preferences so we can provide a better service.

We may use this information to provide you with news of forthcoming ‘offers’. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

We will ask you for permission to use cookies.

Credit card and financial information is not stored on the site. The site is protected with anti intrusion, anti-spam and anti-virus and regularly checked and monitored.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:


Hickson & Co Ltd.

Unit 11, G3 Business Park

Dolphin Road


BN43 6AN


Other Websites


This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.